The Reset Password page displays after the user has confirmed their identity by answering their security question. Passwords must be 8 - 12 characters long and must also contain one of each of the following:

• Alpha Character
• Numeric Character
• Special Character

Enter and confirm the new password and click change password.

The Welcome page displays stating the password was successfully reset.

If difficulty is encountered during this process contact PHR support at (501) 378-3253 or email personalhealthrecord@arkbluecross.com.