The Reset Password page displays after the user has confirmed their identity by answering their security question. Passwords must be 8 - 12 characters long and must also contain one of each of the following:

• Alpha Character
• Numeric Character
• Special Character

Enter and confirm the new password and click change password.

The Welcome page displays a message stating the password was successfully reset.

If difficulty is encountered during this process contact PHR support at 501-378-3253 or email personalhealthrecord@arkbluecross.com.